In order to initiate a return, simply go to the “Contact Us” page and send us an email. You will need your order number or sales receipt reference number and the reason for the return. Make sure the product is in original condition and includes all materials (manual, nuts, bolts and other). Returns are accepted up to 60 days after original purchase date. Return shipping cannot be refunded. Please get a tracking number for all return items, as we are not responsible for lost goods coming back to our warehouse.
Cancellation & Order Modification Policy
We will do our best to process any cancellation or change requests before your order is sent. However, Mark Joseph Design llc cannot guarantee that an order can be changed or canceled after the order has been placed. If the order has been shipped, or for some other reason we are unable to cancel or modify the order, the customer will be responsible for the full cost associated with shipping.